Comments on: Why do we think it’s OK to cheat and steal (sometimes)? http://masonfok.com/2010/02/why-do-we-think-its-ok-to-cheat-and-steal-sometimes/ Rants and raves of an Internet Strategist. Fri, 01 Jul 2011 04:55:30 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Mason Fok http://masonfok.com/2010/02/why-do-we-think-its-ok-to-cheat-and-steal-sometimes/comment-page-1/#comment-60 Mason Fok Fri, 04 Feb 2011 22:46:40 +0000 http://masonfok.com/?p=121#comment-60 Sounds like the soul destroying phone company didn’t have the systems in place that would have empowered you to be even more efficient in your role. My initials thinking on a situation like this is that you were in the wrong role within a top down organisation, a position many “out of the box” thinkers find themselves. Most telesales call centres are designed to be hubs of execution only; their existence is attributed to marketing strategy decisions make outside the centre based largely on arms length experience. The disturbing part of all this is that this kind of employee action is not uncommon in call centres, which only leads to figures being propped up and management who approved the strategy being further lead to believe their call centre strategy is correct as is. Just my two cents Sounds like the soul destroying phone company didn’t have the systems in place that would have empowered you to be even more efficient in your role. My initials thinking on a situation like this is that you were in the wrong role within a top down organisation, a position many “out of the box” thinkers find themselves.

Most telesales call centres are designed to be hubs of execution only; their existence is attributed to marketing strategy decisions make outside the centre based largely on arms length experience.

The disturbing part of all this is that this kind of employee action is not uncommon in call centres, which only leads to figures being propped up and management who approved the strategy being further lead to believe their call centre strategy is correct as is.

Just my two cents

]]> By: Denise Duffield-Thomas http://masonfok.com/2010/02/why-do-we-think-its-ok-to-cheat-and-steal-sometimes/comment-page-1/#comment-58 Denise Duffield-Thomas Wed, 19 Jan 2011 02:43:59 +0000 http://masonfok.com/?p=121#comment-58 Well - I have a cheating story that I think is okay: A couple of years back, I worked for a soul destroying phone company doing telesales, mainly outbound. We had to make call after call to very uninterested people and I hated doing it because our training told us to say it was a "courtesy call" rather than a sales call. So, I pretended to make calls all afternoon and when quitting time came around at 9pm, everyone would head off to the pub and I would stay for an extra hour taking all the inbound calls of people who were up late and make my quota. I became #2 salesperson that way and never made more than a handful of cold calls. So, what do you reckon? Unethical cheating or Tim Ferriss style 80/20 work hacking? Well – I have a cheating story that I think is okay:

A couple of years back, I worked for a soul destroying phone company doing telesales, mainly outbound. We had to make call after call to very uninterested people and I hated doing it because our training told us to say it was a “courtesy call” rather than a sales call.

So, I pretended to make calls all afternoon and when quitting time came around at 9pm, everyone would head off to the pub and I would stay for an extra hour taking all the inbound calls of people who were up late and make my quota.

I became #2 salesperson that way and never made more than a handful of cold calls.

So, what do you reckon? Unethical cheating or Tim Ferriss style 80/20 work hacking?

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